We're building the toolset modern support teams need: AI that resolves common questions, humans for the hard ones, and software that doesn't get in the way of either.
Most helpdesks were built before LLMs existed. They tacked on "AI" as a feature flag — a sidebar suggestion you have to copy-paste. That isn't help. That's busywork in a fresh coat of paint.
We wanted a platform where the AI is a first-class teammate, not an afterthought. Where helpdesk, live chat, and AI agent share the same identity, knowledge base, and inbox.
MsgFlow is that platform. Self-hostable, AI-native, priced for the way modern teams actually grow.
Every page load, every message, every report should be quick.
Self-host. Bring your own LLM. Export your data any time.
Cite sources. Say "I don't know" when off-topic. Hand off when stuck.
Every feature is shaped by "would this have saved me an hour back then?"
REST API for everything. Webhooks on every event.
No per-agent gotcha. No usage cliff. No "contact sales" on common plans.
Set up tickets, live chat, and your AI agent in under an hour. No credit card. Cancel any time.