Production-grade features across helpdesk, AI, and live chat — organized so you can find what matters.
Every email, chat, and form lands here. Collaborate without stepping on each other.
Inbound email parsed into structured tickets with attachments and reply threading.
Add any field — product, plan, region — to tickets and customers.
Route by team, language, region, or any custom rule.
Shared snippets with variables. Type a shortcut, get a templated reply.
Define your own ticket statuses. Tag conversations for slicing reports.
Set response and resolution targets per priority. Auto-escalation.
Discuss a ticket with teammates without the customer seeing.
Every interaction, every channel, all in one customer record.
Crawl websites, upload PDFs, sync help articles. Re-indexes on update.
Use OpenAI, Anthropic, or Google Gemini. Switch providers any time.
Drag-and-drop decision trees. Branch on intent or attribute.
Let the AI call your APIs. Look up orders, check status, create tickets.
Every AI answer shows which article or document it used.
Configure your AI's voice — formal, casual, brand-specific.
Test conversations in a private sandbox before going live.
The AI knows when it's stuck and transfers to a live agent with context.
AI auto-summarizes long chats so agents jump in already up to speed.
Set up tickets, live chat, and your AI agent in under an hour. No credit card. Cancel any time.