Is there really no per-agent fee on self-hosted?
Correct. The Enterprise license is a flat fee regardless of how many agents you have.
What counts as a conversation?
A thread between a customer and your team — opened when they reach out, closed when resolved. Internal notes don't count.
Do I need to pay for OpenAI / Anthropic separately?
Yes. Bring your own API key — AI usage goes directly to your LLM provider. Keeps our pricing transparent.
Can I switch plans any time?
Yes — upgrade or downgrade with one click. Upgrades prorated; downgrades take effect at renewal.
Refund policy?
Monthly: cancel any time, no penalty. Annual: pro-rated refund within 60 days.